Privacy Policy

1. What we collect: Account details you give us — your name, email address, phone number, country, and the password you choose (stored only as a cryptographic hash, never in readable form). Delivery addresses you add for your shipments. Shipment records — the packages we receive at your suite, their weight, dimensions, declared contents and value, and their tracking history. Payment records — we use Stripe as our payment processor; card numbers are entered directly into Stripe and never reach our servers, and we keep only the last four digits, card brand, and the outcome of each charge. Technical data — the IP address used at sign-up and a device identifier, both used solely to detect fraudulent and duplicate accounts. If you enable notifications, a push token for your device.

2. Why we collect it: To run the forwarding service — to receive parcels addressed to your suite, match them to your account, quote and charge shipping, prepare customs paperwork, and hand the shipment to the carrier. To contact you about your packages and your account. To meet our legal obligations as a shipper, including customs declarations and financial record-keeping. To protect the service from fraud and abuse.

3. Who we share it with: Carriers and customs authorities — the name, delivery address, phone number, and declared contents of a shipment are passed to the courier handling it and, where required by law, to the customs authority of the destination country. This is unavoidable: a parcel cannot be shipped or cleared without it. Our service providers — Stripe for payments, our email and hosting providers, and our warehouse partner in the United States. They may process your data only on our instruction. We do not sell your personal information, and we do not share it with advertisers.

4. How long we keep it: While your account is open, and after it closes for as long as the law requires us to retain shipping and financial records. Once you delete your account we remove your name, email, phone number, delivery addresses, and sign-in credentials, and we keep the shipment and payment records in an anonymized form that can no longer be traced back to you.

5. Deleting your account: You can delete your account at any time from the mobile app — open Account, then "Delete account". You can also write to us and we will action the request. We cannot delete an account while we are still holding your packages or while a shipment is in transit, and any wallet balance must be settled first.

6. Your rights: You may ask us for a copy of the personal data we hold about you, ask us to correct anything inaccurate, or ask us to delete it, subject to the retention rules above. Marketing emails carry an unsubscribe link in every message; unsubscribing never affects the transactional messages about your shipments.

7. Children: The service is not directed at children under 16 and we do not knowingly collect their personal data.

8. Security: Data is transmitted over encrypted connections and stored on access-controlled infrastructure. Passwords are hashed. Sessions can be revoked at any time by logging out.

9. Changes: We may update this policy. When we make a material change we will update the date shown on this page and, where appropriate, notify you in the app.

10. Contact: For any privacy question or request, contact us at the address on our Contact page.