Deleting your account
You can delete your Norixship account and the personal data attached to it at any time. Here is exactly how, and exactly what happens.
From the app
- Open the NorixShip app and go to the Account tab.
- Scroll to the bottom and tap "Delete account".
- Confirm with your password (or by typing DELETE if you signed in with Google).
The deletion takes effect immediately — you are signed out on every device and cannot sign in again.
By email
If you cannot reach the app, write to us from the email address on your account and we will action the request within 30 days: support@norixship.com
What is deleted
- Your name, email address and phone number
- Your password and any linked Google sign-in
- Your saved delivery addresses
- Your sign-in sessions and saved passkeys
- Your notification (push) tokens — the app stops being able to reach your device
What is kept, and why
Shipment records and payment records are retained in an anonymized form that can no longer be traced back to you. We are required to keep them: as a shipper we must retain customs declarations, and as a business we must retain financial records for tax and audit purposes. The retention period is the one set by the applicable law, typically seven years. These records no longer carry your name, email, phone number or address.
When we cannot delete straight away
Deletion is blocked while we are still holding goods or money that belong to you. Specifically:
- We are holding packages for you at the warehouse
- A shipment of yours is in transit or awaiting payment
- Your wallet has a balance — a credit we owe you, or an amount you owe us
Ship or dispose of your packages and settle the balance first; the app tells you which of these is in the way.
For anything else, see our Privacy Policy or contact us at support@norixship.com.